Returns Policy
Every order placed with Bae Tags is a custom, made-to-order product. Tags and labels are printed with your brand name, artwork, size, colour and finish, which means they cannot be resold or reused by anyone else.
No returns or refunds on processed orders
Once an order has moved into processing — that is, once your artwork is approved and production has begun — it cannot be cancelled, returned, exchanged or refunded. This applies to all customised hang tags, labels and printed items.
Cancellations
You may cancel an order and receive a full refund only if it has not yet entered processing. Write to support@baetags.com as soon as possible after placing the order. Once we confirm that production has started, cancellation is no longer possible.
When we will reprint or refund
We stand behind our work. We will reprint or refund an order at our cost if:
- The items delivered are materially different from the proof you approved or the specifications you confirmed.
- There is a printing, cutting or material defect caused by us.
- The quantity delivered is short of the quantity ordered.
- The shipment is damaged or lost in transit, subject to the proof requirements below.
Damage in transit — required proof
We are responsible for getting your order to you in good condition, and we deal with the courier on your behalf. Because a damage claim cannot be verified after the fact, we can only accept it with the following proof:
- Unboxing video. A single, continuous, unedited video that begins with the sealed parcel in hand — shipping label clearly visible and readable — and runs without a cut until all items are removed from the packaging. A video that starts after the parcel is opened, or that is paused, trimmed or joined, cannot be accepted.
- Photographs. Clear photos of the outer packaging from all sides, the shipping label, and the damaged items.
- Original packaging. Keep the outer box and all packing material until the claim is closed. The courier may ask to inspect or collect it.
- Timing. Report the damage to support@baetags.com within 48 hours of delivery.
If the parcel is visibly damaged, torn, wet or re-taped when it reaches you, please refuse the delivery or ask the courier to record the damage on the delivery sheet before you accept it. This is the strongest evidence there is and it makes the claim straightforward for everyone.
Manufacturing and print defects — how we verify
For defects that are not transit-related, email support@baetags.com within 7 days of delivery with your order number, a description of the issue, and clear photographs of the affected items alongside the outer packaging.
We check every claim against the proof you approved, our production records and our retained press samples for that batch. We may ask you to return a sample of the affected items — or the full quantity — before we reprint. Where a return is required for a defect that is our fault, we arrange and pay for the pickup.
Claim outcome
We review each claim and respond within 3 business days of receiving the complete proof listed above. Once approved, we will either reprint the affected quantity or refund it, at your preference. Approved refunds are credited to the original payment method within 7–10 business days.
Claims raised after the stated windows, or without the required video, photographs and packaging, cannot be processed. We reserve the right to decline a claim where the evidence indicates the damage was not caused in production or in transit.
What is not covered
- Spelling, artwork, colour, size or content errors in the file or proof you approved.
- Minor variation in colour between screen and print, or between print runs.
- Slight variation in cutting, board shade or finish inherent to the printing process.
- Damage caused after delivery, including mishandling, moisture or improper storage.
- A change of mind, or ordering the wrong quantity or variant.
Please review your proof carefully before approving it — it is the version we print.
Contact
For anything relating to returns, cancellations or claims, write to support@baetags.com with your order number and we will get back to you.
